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Employers - Customer Service

Complete your Apprenticeship Framework in Customer Service over the course of a year and achieve a nationally credited qualification and learn valuable skills essential for any work environment.

A Customer Service apprenticeship will be beneficial if you want to have your skills recognised by a national qualification as well as improving your knowledge of the Customer Service sector.

Throughout your apprenticeship you will have regular visits at your workplace with one of our fully qualified assessors. Your assessor will be available to help and support you through your apprenticeship qualification.

You may also be invited to a group session meeting with your assessor along with other students studying the same qualification as yourself.

Below is a breakdown of what needs completing to achieve this qualification:

• Learners must achieve all 8 credits from the two mandatory units. A further 20 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 11 of these 20 credits must be at Level 2.
• A minimum of 28 credits are required overall for completion of this qualification.

For a full list of the units available, please visit the below link:



  • NVQ Level 2 in Customer Service


  • • Must be aged 16 and over
    • Be a UK resident for 3 years plus or
    • An EU national and EEA resident for 3 years plus or
    • Some categories of Asylum seekers and refugees (Please ask)
    • Not currently hold a qualification at the levels offered or currently be working towards the levels stated in points 2 and/or 3 of your programme.

This Course is available at:

  • • Barnsley
    • Bradford
    • Bradford Royds
    • Castleford
    • Goole
    • Halifax
    • Rotherham
    • Sheffield
    • Sheffield Hillsborough
    • Shipley
    • Wakefield


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01757 322017
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